This job posting has expired
Expired on April 1, 2026
Microsoft M365 Tier 1 Helpdesk Support Engineer
Job Description
The Microsoft Tier 1 Help Desk Support Engineer will remotely supporting a federal Cloud M365 Service Offering contract. This individual will be responsible for providing Microsoft 365 support via phone, chat, or email to users that are experiencing technical difficulties. They will be collaborating with users to diagnose problems and investigate to find a solution.
Responsibilities
- Serve as the first point of contact via phone, chat, email, and ticketing system
- Create, categorize, prioritize, and update tickets
- Assist with Exchange Online, Teams, and SharePoint Online
- Perform user onboarding/offboarding tasks
- Support password resets and MFA-related issues
Qualifications
- US Citizen and active Public Trust
- Bachelor's degree in Information Technology or related field
- 0-2 years of related IT experience in help desk or desktop support
- Working knowledge of Microsoft 365 fundamentals