This job posting has expired
Expired on April 1, 2026
Job Description
The Head of Collections (UAE) owns the end-to-end performance, compliance, and scalability of UAE operations for a technology-driven financial services company.
Responsibilities
- Own overall collections performance across all UAE portfolios.
- Directly lead, coach, and performance-manage all collections staff.
- Build and enforce a performance-driven culture with clear KPIs.
- Translate client strategies, regulatory obligations, and MD direction into clear operational workflows.
- Ensure strict compliance with UAE collections regulations and client-specific policies.
- Act as the primary escalation point for complex customer cases and sensitive client matters.
- Partner with the Managing Director on hiring, capacity planning, and operational scaling.
- Support enterprise client onboarding from an operational perspective.
- Work with global teams to localise tools, scripts, and processes for the UAE market.
- Monitor collector activity, quality, and conduct closely.
- Provide accurate, timely reporting on performance and risks to the Managing Director.
Qualifications
- 8-12+ years of collections experience, including significant people leadership responsibility in regulated environments.
- Direct experience leading collections operations in the UAE or GCC; local market knowledge is mandatory.
- Strong working knowledge of UAE collections laws, enforcement boundaries, and regulator expectations.
- Proven ability to drive recovery performance through teams while maintaining strict compliance and quality standards.
- Experience managing relationship-sensitive portfolios for banks, telcos, utilities, BNPLs, or other regulated lenders.
- Strong judgment and decision-making in high-pressure, high-consequence situations.
- Credible leader with the presence to manage frontline staff and engage confidently with enterprise clients.
- Fluent English required; Arabic strongly preferred.
- Comfortable building operations from an early-stage baseline.