This job posting has expired
Expired on April 1, 2026
Job Description
The Section Head – Enterprise Channels is responsible for leading the development, modernization, and change management of integrated digital banking channels including mobile banking, internet banking, ATM/CDM/VTM, Call Center/IVR, and the bank’s website. The role focuses on enhancing customer experience through channel convergence and omnichannel strategies, in collaboration with Business and DS&IT teams.
Responsibilities
- Leading the development, modernization, and change management of integrated digital banking channels
- Enhancing customer experience through channel convergence and omnichannel strategies