This job posting has expired
Expired on April 1, 2026
Ads Sales Quality and Training Analyst – Senior Process Associate – English - On site Cairo!
Job Description
In this role, you will be responsible to research, plan, organize and help conduct training programs related to NHO, sales process/operations, and professional skills. You will also monitor and report agent wise and team level quality, conduct calibration, performing fraud and compliance audits.
Responsibilities
- Research, plan, organize and help conduct training programs related to NHO, sales process/operations, and professional skills
- Create SOPs and related materials for new training programs
- Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement
- Actively listen and review the work performed by the team, making sure all is done according to compliance to our policies
- Monitor and report agent-wise and team level quality, conduct calibration, performing fraud and compliance audits
- Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives
- Investigate escalations of inaccurate and/or improper course of action/decisions to understand the root cause(s) and implement corrective steps to improve quality
- Providing feedback, coaching, and mentoring to Personnel as needed
Qualifications
- Experience working in a sales or account management role with small businesses
- Proven track record of reaching and exceeding sales goals
- Strong communication and interpersonal skills, good at work under pressure
- Passion for social media/entertainment marketing
- Proficient level of English min C1
- Expert knowledge of social media, mobile apps, and digital and mobile marketing