This job posting has expired
Expired on April 9, 2026
Job Description
Oversee the daily operations of the helpdesk, ensuring quality assurance and continuous improvement in service delivery. Manage a team of support personnel assisting employees and visitors with IT and operational inquiries.
Responsibilities
- Oversee daily operations of the helpdesk
- Manage a team of support personnel
- Streamline processes and enhance user satisfaction
- Troubleshoot complex issues and provide timely solutions
- Interact with diverse stakeholders
- Mentor the team and foster a collaborative environment
Qualifications
- Bachelor’s degree in Information Technology, Business Administration, or related field; Master’s is an advantage
- Minimum 7-10 years of experience in helpdesk or IT service management roles
- At least 3 years in a leadership position
- Proven track record of managing helpdesk operations
- Knowledge of service management frameworks such as ITIL is preferred