This job posting has expired
Expired on April 9, 2026
Senior Operations and Technical Support Officer
Job Description
Ensuring that operations run smoothly while providing exceptional technical support to clients and internal teams. Optimize processes and troubleshoot complex technical issues.
Responsibilities
- Oversee daily operations and technical support delivery
- Provide expert-level technical assistance for systems and infrastructure
- Implement process improvements for operational efficiency
- Develop and update standard operating procedures (SOPs)
- Train and mentor junior support staff
- Monitor system performance
Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- 5+ years of experience in operations management and technical support