This job posting has expired
Expired on April 1, 2026
Customer Fulfilment Associate Manager – MENAPT Cluster
Job Description
The Customer Fulfilment Associate Manager leads and develops a team responsible for delivering outstanding end-to-end customer fulfilment services. The role is accountable for ensuring consistent, high-quality execution across order management, stock allocation, and customer service processes.
Responsibilities
- Lead, coach, and develop a team of Customer Fulfilment Analysts
- Own and drive the customer fulfilment strategy for the assigned portfolio
- Identify and deliver cost and efficiency improvements
- Analyse operational KPIs and customer service metrics
- Oversee stock allocation decisions during constrained supply situations
- Embed a culture of continuous improvement
Qualifications
- Fluent in English and Arabic both written and verbal
- Supply Chain Experience or understanding of end-to-end Supply Chain
- Previous experience in customer services and order management experience
- Strong people leadership skills