This job posting has expired
Expired on May 27, 2026
Service Ambassador (Customer Service Representative)
Job Description
Essential role in building trust for accessible transport services. Handle communication for People of Determination, elderly clients, and healthcare users.
Responsibilities
- Answer inbound inquiries via phone, email, or chat
- Assist with ride scheduling and cancellations
- De-escalate concerns from clients and caregivers
- Maintain accurate records of customer profiles
Qualifications
- Minimum 2–3 years of experience in customer service or call center
- Prior experience in healthcare or paratransit preferred