This job posting has expired
Expired on April 1, 2026
Customer Care Agent (Emails & Chats) | Project Based
Job Description
About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
About The Role: We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward clients at all times
- Assist with challenging client requests or issue escalations as needed
- Acknowledging and resolving clients' complaints
- Communicating and coordinating with colleagues as necessary
- Keeping records of clients interactions, transactions, comments, and complaints
- Build and maintain strong, long-lasting client relationships
Qualifications
- Experience in a Client Support or similar role
- Familiarity with our industry is a plus
- Experience using the help desk and support tools
- Excellent communication and problem-solving skills
- Patience when handling tough cases
- Multi-tasking abilities