This job posting has expired
Expired on April 3, 2026
Global Head of Customer Service
Job Description
The Global Head of Customer Service oversees all customer service operations across CFI entities to ensure a consistent, high-quality client experience. You will define and implement the global customer service strategy, establish unified standards, and lead country managers to ensure performance alignment.
Responsibilities
- Lead and oversee the global customer service function across all CFI entities
- Define and implement the global customer service strategy and performance framework
- Establish unified service standards, KPIs, and escalation protocols
- Coordinate customer service managers across all entities
- Monitor customer satisfaction and service quality through data-driven metrics
- Collaborate with Compliance, Sales, and Marketing
- Oversee implementation of support systems and automation solutions
- Design and maintain service SLAs
- Drive training and development initiatives for service teams
Qualifications
- Minimum 10 years of experience in customer service or client experience leadership
- Proven success in managing multi-country and multi-language operations
- Bachelor’s degree required (MBA preferred)