This job posting has expired
Expired on March 28, 2026
Job Description
As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics and design automated dashboards.
Responsibilities
- Extract, transform, and analyze data
- Write efficient SQL queries to pull and clean large datasets
- Build scalable, self-serve dashboards using BI tools
- Identify CX gaps and improvement areas
- Track and report CX performance
- Evaluate trends at a regional and country level
Qualifications
- 2 to 4 years of experience in analytics, ideally from tech ecosystems
- Strong SQL skills
- Hands-on experience with BI tools like Looker, PowerBI, or Tableau