This job posting has expired
Expired on April 3, 2026
Customer Success Management Specialist (Remote)
Job Description
The Customer Success Management Specialist is responsible for managing and growing customer relationships after the sale, ensuring customers fully adopt and realize value from our client's company. This role focuses on building strong post-sales partnerships, driving renewals, and uncovering growth opportunities.
Responsibilities
- Co-create Customer Success Plans including KPIs and success metrics
- Drive early adoption and optimal usage of company solutions
- Monitor customer health and proactively mitigate risks
- Lead business reviews to celebrate successes and identify improvement opportunities
- Manage renewals and identify expansion opportunities
Qualifications
- 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Experience managing small to mid-sized customer portfolios
- Strong stakeholder management, communication, and relationship-building skills
- Experience using CRM tools such as Salesforce