This job posting has expired
Expired on April 4, 2026
Head of Customer Success (Remote from Türkiye)
Job Description
This position is posted by Jobgether on behalf of a partner company. We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function.
Responsibilities
- Lead and manage the customer success function, establishing strategies and KPIs
- Build, mentor, and guide a high-performing team across support and aftersales
- Oversee post-sales operations including client onboarding and technical coordination
- Manage shipping, damages, returns, and related customer communications
- Collaborate cross-functionally with marketing, sales, and technical teams
Qualifications
- Minimum 5 years of experience in client-facing operations or customer success roles
- At least 2 years in a leadership capacity
- Strong background in e-commerce operations
- Experience with Shopify and QuickBooks preferred
- Proven ability to lead remote, globally distributed teams