This job posting has expired
Expired on April 1, 2026
Account Manager Associate
Job Description
As an Account Manager Associate, you’ll be the primary steward of the client relationship after onboarding and early adoption are complete. Your job: ensure every client continues to see value, deepens their knowledge and use of our Roos, and views Vendoroo as their trusted growth partner.
Responsibilities
- Own retention outcomes by proactively preventing churn
- Build and execute retention plans for at-risk accounts
- Take over client relationships post the onboarding stage to drive adoption
- Monitor leading indicators of client health and utilization trends
- Serve as the client’s internal advocate for product feedback
- Introduce clients to new capabilities and workflows
Qualifications
- Experience in customer-facing SaaS onboarding, CX, or implementation role
- Experience working with property operators or real estate platforms
- Naturally proactive, clear in communication, and organized under pressure
- Passion for new technology and customer advocacy