This job posting has expired
Expired on March 27, 2026
Senior Account Manager - BFSI
Job Description
The Senior Account Manager – BFSI will manage strategic client relationships within the banking, financial services and insurance sector, drive business growth through upsell/cross-sell opportunities and ensure high levels of customer satisfaction and retention. Duties & Responsibilities: Serve as main point of contact for designated BFSI accounts. Build and maintain strong relationships with C-level and senior stakeholders. Develop and execute account plans aligned with annual targets. Identify and drive new business opportunities (upselling, cross-selling) within existing accounts and pursue new accounts in the BFSI vertical. Manage full sales lifecycle: from opportunity identification, solution design, proposal, negotiation to contract closure. Collaborate with pre-sales, delivery, service operations, finance and contract teams. Monitor account health, report on performance, pipeline, risks and opportunities. Understand market dynamics and BFSI industry trends. Qualifications: Bachelor’s degree in Business Administration, Finance, Marketing, or related field like computer science. MBA preferred. Minimum of 10 years of experience in account management in the UAE, client relationship management or sales, with significant exposure to BFSI clients and technology solutions. Excellent communication, presentation and negotiation skills. Experience working with CRM systems. Fluency in English; Arabic language skills advantageous. Knowledge within the UAE Banking market.
Responsibilities
- Serve as main point of contact for designated BFSI accounts.
- Build, maintain and deepen strong relationships with C-level and senior stakeholders in banks, insurance companies, fin-techs and other financial institutions.
- Develop and execute account plans aligned with annual targets, client goals and CNS’s solution portfolio.
- Identify and drive new business opportunities (upselling, cross-selling) within existing accounts and pursue new accounts in the BFSI vertical.
- Manage full sales lifecycle: from opportunity identification, solution design, proposal, negotiation to contract closure.
- Collaborate with pre-sales, delivery, service operations, finance and contract teams to ensure smooth implementation, billing and support for clients.
- Monitor account health, report on performance, pipeline, risks and opportunities, and provide regular updates to senior sales leadership.
- Understand market dynamics, competitor activity and BFSI industry trends to position CNS solutions competitively.
- Ensure high client satisfaction and retention by proactively managing escalations, service delivery issues and evolving client needs.
- Maintain accurate data in CRM tools (e.g., Salesforce, HubSpot) and ensure adherence to internal processes and standards.
- Represent the company at client meetings, industry events and contribute to thought leadership in the BFSI space.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field eg computer science. MBA studies preferred.
- Minimum of 10 years of experience in account management in the UAE, client relationship management or sales, with significant exposure to BFSI clients (banks/insurance/fintech) and/or technology solutions sold into BFSI.
- Excellent communication, presentation and negotiation skills; ability to engage senior stakeholders and build trusted advisor relationships.
- Experience working with CRM systems, pipeline management, forecasting and reporting.
- Fluency in English; Arabic language skills would be advantageous.
- Experience and knowledge within the UAE Banking market.