This job posting has expired
Expired on April 1, 2026
Support Engineer
Job Description
Atomic is seeking an early-career Support Engineer to ensure the reliable operation of our platform for financial institution customers post-launch. This customer-facing role involves actively triaging and troubleshooting technical issues, communicating effectively, and collaborating closely with our Engineering and Product teams.
Responsibilities
- Triage and resolve inbound technical tickets following SLAs
- Troubleshoot issues end-to-end: reproduce problems, review logs/traces/metrics
- Escalate effectively to Engineering with high-quality context
- Participate in incident response and post-incident follow-ups
- Support customers with integration and configuration troubleshooting (APIs, webhooks)
- Write and maintain documentation: knowledge base articles, troubleshooting guides
Qualifications
- 0–2 years of experience in a customer-facing technical role (support, technical account work, helpdesk, NOC/SOC, internships)
- Strong troubleshooting fundamentals and curiosity
- Strong written communication
- Organized and dependable