This job posting has expired
Expired on April 1, 2026
Quality Manager
Job Description
Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.
Responsibilities
- Attends daily executive committee meetings to give real time updates on hotel performance
- Presents and shares weekly analysis on defect trends and guest feedback
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits
- Records, tracks, and communicates progress of quality related activities to executive committee
- Facilitates problem solving meetings and process improvement teams
- Conducts monthly audit to verify compliance with company and brand standards
- Partners with Learning & Development to train managers on problem solving and strategic planning
- Develops specific training designed to improve service performance
- Reviews guest feedback with leadership team and verifies corrective action
- Interfaces with customers on a regular basis to obtain feedback
Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services or related professional area; OR 4-year bachelor's degree with 2 years experience
- Experience and/or knowledge of hotel business
- Ability to understand quality management practices and teaches to others
- Ability to understand data collection methods
- Knowledge of budget preparation and the control of costs
- Working knowledge of statistical measurement tools
- Effective presentation skills
- Detail orientation and analytical