This job posting has expired
Expired on April 4, 2026
Customer Experience Quality Professional
Job Description
Evaluate customer interactions across regions, ensuring quality standards, identifying root causes for gaps, and driving continuous improvement in customer satisfaction and operational efficiency.
Responsibilities
- Analyze customer service performance against quality standards
- Identify areas of improvement and provide agent feedback
- Track and analyze KPIs (response time, resolution, CSAT)
- Conduct root cause analysis of service issues
- Collaborate with training teams to update materials
Qualifications
- Bachelor's degree
- Proven experience in quality assurance in a customer service environment
- Good command of English