This job posting has expired
Expired on April 16, 2026
Job Description
Supervise call center team to ensure high-quality patient service. Manage and follow up on patient appointment scheduling accurately and efficiently. Handle patient inquiries and complaints professionally and promptly. Train team members on EMR/HIS systems and clinic procedures. Monitor key performance indicators (KPIs) such as call response rates, wait times, and patient satisfaction. Prepare performance reports and suggest process improvements.
Responsibilities
- Supervise call center team to ensure high-quality patient service
- Manage patient appointment scheduling
- Handle patient inquiries and complaints
- Train team members on EMR/HIS systems
- Monitor KPIs like call response rates and wait times
- Prepare performance reports
Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, or related field
- 2–5 years of experience in call centers or healthcare customer service
- Strong leadership and communication skills
- Experience in appointment booking and patient schedule management
- Proficiency in EMR, HIS, or clinic management software