This job posting has expired
Expired on April 1, 2026
Customer Onboarding Strategist, Mid-Market
Job Description
As a Customer Onboarding Strategist, your mission will be to set up mid-market and small business customers for immediate success by facilitating the implementation process. You will be responsible for rapidly understanding each customer’s business and communications requirements and driving them to realize a fast time-to-value from their investment in Muck Rack. You’ll guide customers through core workflows including monitoring, reporting, media database usage, and pitching.
Responsibilities
- Partner with new customers to understand communications goals and translate them into configuration
- Lead onboarding experiences that balance immediate setup with long-term scalability
- Configure and refine monitoring inputs like Trackers and Boolean logic
- Project manage 25-30 onboardings concurrently
- Surface customer feedback and patterns to internal teams
Qualifications
- 2+ years of professional experience in customer onboarding, customer success, implementation, or project management
- Experience configuring or working with search logic (e.g., Boolean)
- Comfortable translating customer goals into structured setups and workflows
- Experience using tools like Slack, Asana, and CRMs