This job posting has expired
Expired on April 1, 2026
Technical Customer Success Manager - Italian, Spanish, French
Job Description
Technical Success Managers are responsible for delivering technical experiences across the Customer Lifecycle, ensuring Customers meet their Objectives, measured by Key Performance Indicators such as Time To Onboard, Time To Adopt, and Time To Value. Technical Success Managers play a meaningful role in the success of Commvault product deployments by collecting, curating, and providing feedback to the Customer Success team and Product Management.
Responsibilities
- Collaborate with Customer Success Managers, Support, and other Commvault Teams to ensure the Time To Onboard, Time To Adopt, and Time To Value SLAs are accomplished.
- Continuous Self-Enablement through online training curriculum to ensure Technical Proficiency with the Metallic platform.
- Participate in Technical Evaluation of Customer Context for Risk Mitigation, Expansions, and requests from Customer Success Managers for technical assessments of deployments.
- Using the business systems of Commvault and ensuring CS Managers have an updated view of Customer Context, Deployment Health, and Risk.
- Collect, curate and communicate Customer Status, Open Issues, Risk, and Mitigations using a combination of Gainsight, Microsoft Office, and other internal Commvault business systems.
- Collect, curate and communicate Technical Resolutions and other Customer Centric details in Standard Operating Procedures or other written forms of communication.
- Drive Technical Outcomes directly with Customers including Onboarding, Adoption and Risk Mitigation.
- Identify and provide Technical Enablement to Customers for Commvault Products Workloads.
- Participate in Risk Mitigation activities that ensure existing deployments have a path forward to meet Subscription Consumption goals.
- Ensure Gainsight accurately reflects the state of a given deployment.
Qualifications
- A minimum of 2+ Years of experience in a customer-facing position driving Technical Outcomes in the Data Protection background.
- Fluent Italian, Spanish or French.
- Technical Certifications, College Degree or equivalent experience related to Data Protection.
- Understanding of data center operations, including but not limited to the application of networking, storage, computing, virtualizations, databases, and Backup-as-a-service solutions.