This job posting has expired
Expired on April 5, 2026
Operations Manager-EK Chauffeur Drive Services
Job Description
We are currently recruiting for an Operations Manager to join our EK Chauffeur Drive Services team in Dubai. The Operations Manager-EK Chauffeur Drive Services is responsible for supporting the efficient delivery of the Chauffeur Drive portfolio, as well as any other allocated contracts, in line with the commercial agreement. Ensuring delivery and service excellence, maintaining profitability & customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained. Liaise with the relevant internal stakeholders, including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services. Support the Account Manager in the management, development, implementation, communication, and delivery of all areas of responsibility relating to Transport, Aviation & Logistics across the group.
Responsibilities
- Develop and maintain operational performance of the contract
- Facilitate on time deployments of all assets in line with client demand
- Understand the commercial aspects of the contract and monitor the operational management of the service
- Responsible for management of daily reporting with operational data to support the review of contractual financial performance
- Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve the operational SLA and commercial KPIs
- Proactively manage the relationship with the client in line with the RACI matrix
- Manage contacts and relationships within your account portfolio
- Analyze trends and metrics to develop and enhance solutions, processes, and programs
- Complete Management Reporting, daily deployment data and driver performance
- Integrate automation tools to simplify repetitive tasks
Qualifications
- 5 Years in a similar capacity
- University or College education within Transport or Aviation