This job posting has expired
Expired on May 6, 2026
OPERATIONS AND SUPPORT ENGINEER
Job Description
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. As an Operations and Support Engineer – Level 2 for the Gemalto a Thales company Global Services team, you will be involved in tier II technical support for incidents, problems and change management of hosted and managed solutions.
Responsibilities
- Working in a team rotating in shifts with 24/7 coverage
- Provide technical support of Cloud, On-Premises, and Hybrid services
- Design and implement changes into the systems
- Maintain and enhance internal tools to improve service industrialization
- Provide technical guidance for new or evolution of services
- Lead the optimization of service reliability, performance and security
- Responsible for product and technical knowledge ramp-up of the Tier II Support team
- Manage performance and report critical supply and demand metrics
Qualifications
- Experience with Linux or Unix applications
- Unix or Shell scripting
- SQL or Oracle database queries
- Knowledge of WebLogic administration
- Experience in managing production systems in Cloud or/and Hybrid-Cloud
- Knowledge of Cloud technologies: Ansible, Dockers, Kubernetes
- Degree in Information Technology or a related field
- 3-5 years of experience in IT support and operations