This job posting has expired
Expired on April 1, 2026
IT Field Support Engineer
Job Description
The primary functions of an Associate Field Engineer (AFE) is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents raised by customers, and assisting on parts deliveries to Field Engineers and Service Partner Engineers onsite. Incidents and changes can be related to servers, tape libraries/drives, storage devices, printers, and other equipment.
Responsibilities
- Spares management inbound and outbound the warehouse
- Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
- Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
- Conduct onsite physical & logical audits for proactive sparing
- Perform quarterly onsite preventive maintenance per assigned customer
- Handle spare parts deliveries to FE, SeP & client
- Issuance of IMR’s, POR’s
- Assist VCA’s & BDA’s for investigating missing parts from stock counting
- Customer communication
- Updating TRT internal procedures
- Learning additional technical and non-technical skills
- Sourcing Local Service Partners
- Sourcing Local Logistic Partner / Supplier
Qualifications
- Candidates must possess a college degree
- Preferably have 7 years of experience in IT spare parts control & warehouse maintenance