Manager - Human Capital

Key Responsibilities: 1. Talent Acquisition, Onboarding & Workforce Planning. Lead recruitment for outlet-level and leadership roles by aligning manpower needs with operational requirements and opening schedules. Develop structured onboarding programs tailored to F&B roles, ensuring smooth integration and readiness of new hires. Work closely with Operations and Training teams to forecast staffing requirements and address gaps proactively lifecycle recruiting. 2. Employee Relations, Engagement & Performance Management. Serve as the primary HR contact for outlet teams, resolving employee concerns professionally and ensuring a positive work environment. Drive performance management processes, support goal setting, conduct performance reviews, and coach managers on employee development. Implement engagement initiatives that strengthen retention, team morale, communication, and workplace culture across all brands. 3. HR Operations, Policies & Compliance. Ensure accurate and timely HR administration including attendance, payroll coordination, leave management, and personnel documentation. Implement and enforce HR policies, labor law compliance, and F&B-specific operational guidelines across all locations. Support investigations, disciplinary actions, and grievance handling while maintaining fairness, consistency, and proper documentation. 4. Training Coordination, Capability Building & Cross-Functional Support. Work with the Training Manager to identify skill gaps and ensure employees attend required service, hygiene, safety, and brand-specific training. Collaborate with Operations, Finance, and Safety teams to support audits, inspections, and compliance requirements. Participate in HR projects such as succession planning, talent reviews, and organizational development initiatives for the F&B division.