This job posting has expired
Expired on April 1, 2026
Job Description
GT Ecom is looking for a Customer Service/Operations Manager to help us scale and strengthen our customer experience operations. This role is perfect for someone with extensive background in customer service/operations and junior management experience.
Responsibilities
- Support and manage the daily activities of the customer service team
- Monitor and analyze customer service data
- Optimize return flow to minimize refund rate
- Lower dispute rates to avoid PSP suspensions
- Improve Trustpilot ratings
Qualifications
- Background in Customer Service/Operations
- Junior management experience
- Smart and technical mindset
- Data-driven mindset