This job posting has expired
Expired on April 1, 2026
Customer Advocacy & Storytelling Lead
Job Description
We’re seeking a creative and strategic leader to drive customer advocacy and storytelling at Toast. This role partners closely with Sales, Marketing, Customer Success, and Product to elevate customer voices, support revenue-driving initiatives, and strengthen brand credibility through compelling customer stories.
Responsibilities
- Lead the strategy and ongoing evolution of Toast’s customer advocacy efforts.
- Identify, cultivate, and manage relationships with customer advocates across the business
- Own and execute a cohesive customer proof strategy in partnership with key internal stakeholders.
- Ensure customer proof is easily accessible and effectively leveraged across go-to-market teams.
- Own the customer storytelling approach for internal and external events
- Partner with Sales to support customer storytelling and proof needs for priority opportunities.
Qualifications
- 6+ years in customer marketing, brand comms, or content-focused roles within B2B or tech
- A strong storyteller with excellent written and content development skills
- Comfortable partnering with Sales and cross-functional teams to support go-to-market priorities
- Able to manage multiple initiatives and navigate cross-functional work in a fast pace environment
- Passionate about elevating customer voices and driving impact through storytelling
- Well-organized, with a thoughtful, structured approach to customer advocacy and storytelling