This job posting has expired
Expired on April 1, 2026
Job Description
As a Senior Manager in Service Management, you will be responsible for managing Incident and Problem ITIL processes. Take actions to identify opportunities to improve process controls and simplify process. You will track the technology incidents across the organization and drive reduction in incident counts.
Responsibilities
- Managing Incident and Problem ITIL processes
- Identify opportunities to improve process controls
- Track technology incidents and drive reduction in incident counts
- Ensure right severity classification of incidents
- Work with CXCG, Command center and Service desk to identify issues proactively
- Define process KPIs and develop MIS dashboards
- Drive effective problem management practices
- Provide team with objectives and mentor team members