This job posting has expired
Expired on April 9, 2026
Collections Operations Lead
Job Description
The Collections Operations Lead – KSA Portfolio is responsible for end-to-end ownership of collections performance across assigned portfolios. This role leads both external collection agencies and the internal collections team, ensuring optimal recovery outcomes while maintaining regulatory compliance. The position holds full accountability for strategy execution, performance monitoring, quality control, and escalation management. This role owns overall delivery, productivity, and continuous improvement, working closely with cross-functional teams including Credit Risk, Policy, and Product to support data-driven decision-making and scalable collections operations.
Responsibilities
- Develop and implement data-driven collections strategies to maximize recovery rates
- Own the performance of the internal collections team and set KPIs
- Manage external KSA collection agencies to ensure they meet targets and SLAs
- Conduct regular performance reviews and audits for agencies
- Enforce collections policies and communication scripts
- Lead internal and external (SAMA) audits
- Manage customer and SIMAH-related escalations
- Identify training needs and process improvements
- Lead automation and digitization initiatives
Qualifications
- Bachelor's degree / Graduate qualification in Finance, Economics, Engineering, Business Administration, or a related field
- 2–3 years of experience in collections, operations, or risk management
- Experience managing teams or agencies is an advantage
- Experience working in collection agencies or a Fintech in similar geographies is preferred
- Strong analytical and problem-solving skills with hands-on proficiency in Excel
- Ability to quickly learn and adapt to new processes and regulatory requirements
- Excellent written and verbal communication skills in Arabic and English