This job posting has expired
Expired on April 29, 2026
Job Description
Supervise and manage day-to-day operations of the contact center team including inbound, outbound, sales, support, and telemarketing. Lead, mentor, and coach agents to deliver exceptional service.
Responsibilities
- Supervise day-to-day operations of the contact center
- Lead, mentor, train, and coach agents
- Handle escalated customer complaints
- Monitor team performance and quality standards
- Support team in experience bookings and ticket sales
- Coordinate with other departments for satisfaction
- Analyze data reports on team performance
Qualifications
- Bachelor's degree
- 3-5 years of experience in a contact center
- At least 1 year in a supervisory or team lead role
- Communication skills in English and Arabic