This job posting has expired
Expired on March 27, 2026
Job Description
The Job Holder is required to set up, develop, manage & execute loyalty program strategies & enhancements by coordinating with internal departments into operation, while measuring success and results for ongoing program enhancement.
Responsibilities
- Monitor program member database and inquiries/complaints received via Customer Care.
- Deliver program internal projects and completion in a timely manner.
- Review analysis/recommendation sent by the Loyalty Consultant.
- Coordinate with external consultant/vendor to ensure stable business operations.
- Establish and maintain account management plans for partners.
- Manage the end-to-end promotions process for each partner.
- Identify new partners with local & global partners in different industries.
- Plan end to end campaigns including developing campaign briefs.
- Guide and assist the Customer Care Team to respond to member queries.
- Establish a customer satisfaction survey.
- Conduct regular mystery shopper calls to evaluate team.