This job posting has expired
Expired on April 1, 2026
Patient IT Service Desk Technician - Rotating Schedule - Remote
Job Description
This role focuses on providing first contact and potential first resolution technical support and assistance to patients using MyChart and Tufts Medicine patient portal. You will troubleshoot, resolve technical issues, and guide patients on the use of available features.
Responsibilities
- Answer Service Desk calls and retrieve voice mail
- Provide first-line technical support to patients
- Assist patients with account setup and password resets
- Educate patients on managing appointments and viewing test results
- Document and track patient interactions in the service desk system
Qualifications
- High school diploma or equivalent
- Two (2) years of experience in a customer service or call center support role
- Strong technical troubleshooting skills